Refund policy

At Ella's Authentic Collection, customer satisfaction is our priority. Please read our policy before placing your order.

Returns

  • Returns are accepted within 7 days of receiving your order.
  • Items must be unused, in their original condition, and include all original packaging, tags, authenticity cards, dust bags, and accessories.
  • Proof of purchase is required.

Non-Returnable Items

We do not accept returns for:

  • Items that have been used, damaged, or altered by the customer.
  • Sale, clearance, or promotional items.
  • Orders marked as Final Sale.

    Refunds

    • Once your returned item has been inspected and approved, your refund will be processed within 5–10 business days.
    • Refunds will be issued to the original payment method.
    • Original shipping fees are non-refundable unless the return is due to our error.

    Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will work to resolve the issue as quickly as possible.

    Return Shipping

    • Customers are responsible for return shipping costs unless the item received is incorrect or defective.
    • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

    Contact Us

    If you have any questions regarding returns or refunds, please contact our customer support team before sending your item back.

    Thank you for shopping with Ella's Authentic Collection. We appreciate your trust and support.